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CODERED





Understanding the CodeRED Notification System

Rio Blanco County Sheriff’s Office has implemented CodeRED, a high-speed emergency/community notification solution provided by Emergency Communications Network to help keep residents and businesses informed with important information that may immediately impact their safety. To see how the CodeRED system works, click here.


*** Community Enrollment Sign up Click Here ***


What is CodeRED and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

When will CodeRED be used?

Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents? 

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification. 

Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications? 

The CodeRED database contains information received from public databases, including regional phone books. However, no resident should assume that their information is in the system. The home page of the Rio Blanco County website, Click Here, has a link to the CodeRED Community Notification Enrollment page where you can register online. If you can not register online, you can call 970-878-9600 and speak with one of our communications specialists to complete your registration over the telephone. Or just send us an email with the following information: Full Name, Address, Phone Numbers, Cell phone provider (if your want to receive text messages) and if you want to receive both Emergency and General Information calls.  Click this link to send an email: CODERED CONTACT

I have a business located in Rio Blanco County Can I arrange to have CodeRED contact my business? 

Yes.click this link Here, but be sure to select the “business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

What if I want to register additional numbers for my address? 

You can add four phone numbers on the initial registration and you may start the registration process again and submit more numbers for the same address.

Can I Receive Text and Email Notifications?

Yes, on the registration link when adding phone numbers check the cell phone box and a drop down menu will give you several choices of cell phone providers to choose from. If you have a track phone or are not sure send yourself an email and the cell provider info will be present in the email. If you would like to receive email notifications provide the address in the "email notification" box. Email notifications will come from the following email address: @rbc.us 

Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

How will I recognize a CodeRED message?

A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

What should I do if I receive a CodeRED message? 

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.

 have a landline, and it does not work when the power goes out. How will the system be able to contact me? 

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.

What circumstances might prevent a message from being delivered to me?

·   If your contact information has changed and you have not registered your new information.

·   If you only a landline at your residence, the power is out and you did not register an alternate phone number.

·   If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine. 

·   If you have a privacy manager on your main phone and you did not register an alternate phone number.

Rio Blanco County will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.


Identifying Emergency Notifications:

Emergency notifications that require your immediate attention will be delivered through this telephone number:   Emergency Comm, 866-419-5000
Community notifications NOT requiring your immediate attention will be delivered through this telephone number:   ECN Community, 855-969-4636
Please make sure to add the above telephone numbers to your phone’s contacts.  If you would like to hear the last message delivered to your phone, simply dial the number back.


You may opt-in to receive emergency and community notifications by clicking on the above CodeRED emergency notifications link. 

Samples of Emergency Notifications:

Samples of Community Notifications:

     •  Evacuations     •  Community Watch Information
     •  Possible Dangerous Individual     •  Conservation Notices
     •  Missing Person     •  Event Cancellation or Reminders
     •  Fire Advisories        (Meetings, events, parades, trick or
     •  Hazardous Material Spills          treating)
     •  Shelter Information     •  Fraud or Scam Alerts
     •  Boil Water Advisory     •  Ordinance Reminders
     •  Active Shooter     •  Planned Water or Electrical Outages
     •  Viral Outbreak/Health Advisory   
  


Rio Blanco County to Use CodeRED Mobile Alert App for Emergency Notification

  • Rio Blanco County, through an existing contract with Emergency Communications Network, will begin providing public safety alerts through the company’s public safety app, CodeRED Mobile Alert.
  • The app, which is a free download on the App Store and Google Play, will allow County residents and visitors to receive free emergency, missing person and community alerts via push notifications to their iPhone and Android devices. 
  • For more information or to download the CodeRED Mobile Alert app, Click Here
  • Or use the qr code: 
    https://sites.google.com/a/rbc.us/w1/departments/sheriff/codered/qrcode_crmaa-getitnow_11_26_2014_11_40_20_AM.jpg?attredirects=0

 




If you have any questions or problems entering your information into the CodeRED enrollment page, please send an email toCODERED CONTACT  and someone from the Rio Blanco County Sheriff’s Office will contact you to provide assistance.